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Migrating to NBN from ADSL with 7 months existing contract

Level 1b

I currently have ADSL with TPG and have 7 months remaining on my contract.
I want to get NBN as soon as it is available at my address - expected within 2 months.

I do NOT want to start an entire new 18 month contract upon migrating to the NBN.

Is it possible for me to go on a "no-lock in" option once I migrate to the NBN, keeping in mind I still have months left on ADSL contract? I would be happy to commit to at least the remaining 7 months, however starting the 18 months again is unsuitable.

Thanks for the advice.
Grant.

4 REPLIES
Moderator

Hi @grant369,

 

Welcome to TPG Community!

 

Please send us a private message with your customer ID or username so we can take a look at your account.

 

To send a private message, please refer to this link: How do I private message (PM) in the community - TPG Community

 

We'll wait for your response. Thank you.

Moderator

Thanks for your PM, @grant369.

 

We'll have an account specialist contact you on the mobile number we have on file to address this concern.

 

Should you have a preferred contact number and time, please send it via private message. Thank you.

 

 

 

Moderator

Thanks for sending your contact details via PM, @grant369.

 

We have already advised our Accounts Team to contact you on your preferred contact number and available time.

Moderator

Hi @grant369, we can see that our Accounts Team has been in touch and discussed the concerns raised.

 

Should you have further queries, feel free to drop us a message. Cheers!