Welcome to TPG Community!
We have located the account using your community details and we'll have a specialist contact you to discuss the status of your application as well as the whereabouts of the modem.
Should you have a preferred contact number and time, please send it via private message.
To send a private message, please refer to this link:How do I private message (PM) in the community - TPG Community
We've seen that you have been in touch with one of our Case Managers and provided the case progress. We'll keep an eye on this. Rest assured feedback will be provided where is possible.
Let me know should you require further assistance.