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Missing NBN HFC Connection Box

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Level 1a

Hi.

I'm a TPG customer.

I'm considering moving into a new rental property which is HFC-connected. At the property inspection I noticed there was no NBN HFC Connection Box. The property agent said I need to contact my internet provider (TPG) to obtain a replacement Connection Box for the property.

Do I have to arrange with TPG for the new Connection Box to be installed by NBNco?

Will there be any charge for replacing the box?

 

Regards,

Mark

2 REPLIES 2
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Moderator

Hi Mark1234,

Sorry to hear  about missing NBN Arris box for HFC service at new place, I suggest first to ask property agent if he can get from previous tennant because most of all time previous occupant taking with them when they  moved. If you get from previous occupant  which make your activation quicker than involving nbn to come your place for new arris box.

regards

JayeshP9.

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Level 1a

Thanks JayeshP9.

I'll pass that on to the property agent.

I'll keep this message chain open in case they can't recover the box and I need to arrange a replacement.

Regards,

Mark