Modem activation

[aerothix200]

After finally receiving my nbn box and again not being sent my TPG modem I have opted to use a friend's old modem for the time being, after calling tech support I was told that it would be 24-48 hours until they can activate the modem I have plugged in on their side, I thought it would have been as simple as me logging onto the modems i.p address and tweaking a few settings, does this sound right or do I actually have to wait for tpg to do it themself ?

[Anonymous]

Hi @aerothix200 

Thanks for raising this to us, I was able to locate the account and confirm that the NBN box and the modem/router has been shipped separately and both has been delivered.

I sent you a private message for the consignment number.

What brand and model number of modem you're trying to use for the service? You may visit this thread on how to use a 3rd party router.

Alternate router to use on HFC 

Let us know how it will go.

Cheers!

[aerothix200]

The brand is vodafone, it is a vodafone wifi hub. I have confirmed with vodafone that it is unlocked and should be usable with any network, the model number is DMA0120VHA

[Riezl]

Thanks. You need to configure the settings of this modem in order for it to connect to the TPG server. You may refer to this link for the required information: https://www.tpg.com.au/support/nbn/generalsetting

Let us know should you need further assistance. 

[aerothix200]

Yeah I thought that was the case, the lady on the phone had just said I would have to wait and tpg would do it on their end, but I figured I would have to manually do it myself, cheers

[Riezl]

You're correct. You need to manually configure your own equipment. Though the TPG supplied one is already pre-configured.