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Modem delivery

Level 1a

My nbn is being connected on Wednesday and I haven't  received  any information on the status of the modem or if it has been sent. What happens if the modem doesn't arrive in time . And how do I find out if it has been sent

1 REPLY 1
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Moderator

Hi @Jasonpace85 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and checked the modem delivery.

 

The parcel was sent today and an email notification was sent to the registered email address with its consignment number that you may use to track via Star track.

 

If you were not able to receive the email, please let me know and will send the details to you via PM.

 

Cheers!

BasilDV