Modem is dead

kle500
Level 2

Hi my VX220 modem has died. The power light is on but no other lights and I can't connect by Wi-Fi or Ethernet cable. How do I go about getting a new one?

4 REPLIES 4
Jacob_Bowz
Community Manager

Send through a PM so we can check out your modem, @kle500.

kle500
Level 2

 I have sourced a new modem and am back online. Would have been nice to get a reply sooner though!

derevko
Level 2

What is the process here? My modem is died too this morning

kate_
Moderator

We can help get this sorted out for you, @derevko.

 

Send me a PM and we'll check out your options for your modem.