Modem performance

Level 2

I have a new TPG account with FTTN service. My original TPG-supplied modem had a fault in its power supply, but I was able to achieve 47-48 Mbps download speeds, which is about the maximum achievable in my area. After TPG replaced the faulty modem with an identical model, I can only achieve 44-45 Mbps download speeds. Whilst the drop in performance is small, I would not have thought that the difference between identical modems would be so great. Is there anything I can do to perhaps tweak a couple more Mbps out of the new modem, which appears to have no other power supply faults.


Hi @peterjoanne


Welcome to the Community!


We tried to search for your account using your community details to no avail.

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.