I have received the new modem for an FTTC connection
The NCD has not been sent
There is no update on the installaion page for me to check if someone is coming and bringing the NCD along?
Progress Report: 11-April: Still await NCD
Got on chat twice after an hour long wait
First time for a reply that it wil be sent
Second time, was asked to pay $10 with NCD promised to be dispatched in 24-48 hours
Still waiting for th tracking number
Connection date was meant to be 27 March
At this rate, it will be mid-December that i get the sms that service is active
And also got ZERO acknowledgement of this post
Progress Report 18 April
NCD received 2 days ago
Installed but does not complete setup as shown in the video
96 min wait for online chat help at the end was told that I have 2 options
Either get in person or get someone from TPG call me on phone to help setup
I said Call me
THey gave me another reference number.
Its been 2 days. NO CALL YET
ANother 87 min wait to complain online and it has been 27 minutes sine the person in chat support said "one min..............."
Well After 2 hour and 15 minutes of hotpsotting from my phone, the battery is dead
So i have left the helpful chat while my lovely chat support agent has been busy for 13 minutes trying to read the answer to my last question ........."When can i expected this urgent call that you have booked?"
But this has been nice, and i have decided that i will be copying my chat here every single day, since that is all that TPG has made me do for a week now.
SO stay put till tomorrow for the next installement in my daily chat support blog
Progress Report 20 April
Welcome to this blog about getting TPG installed
Last time we left you, TPG had booked an URGENT call to see why I cannot complete installation.
THey booked an URGENT call since they Normal call they booked 2 days before that had not been made.
So it has been 2 DAYS SINCE THAT URGNET CALL BOOKING
As expected, noone has called.
So now i am about to begin my daily 2/3 hour chat wait to book another SUPER URGENT CALL BACK
Here we go.................getting in Que for the chat .......
Today was a GOOD day
In the help chat window, I only had to wait for 47 minutes........
However, I unfortunately had to take go to the loo.