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How do I get a 6-year old modem replaced? I have been told I'm eleigible for a free one by Customer Service.
Hi @GRH1,
We'd be happy to check your options. Free modems are usually offered for new sign ups who opted to be on a lock-in contract.
Send us a PM along with your Customer ID or username so we can have a look at your account.
Thanks!
Ahra_G
