Hi there clint1982
Welcome to the community,
Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you
If you are moving house for your NBN service i recommend give us a call on the number below or better yet you jump on the link i have provided below and see how you go there.
To request to move your TPG service, call us on 1300 865 124 or check out our guide at https://link.tpg.com.au/movehome
All the best