Installation Complete

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Level 1a

Hi,

My NBN was installed about 3 weeks ago but the installation status still says 'Installation still in progress'.

 

How do I change this? I'm trying to upgrade my plan but because of this delay I can't. I've tried calling but due to COVID, can't get onto anybody.

 

Anyone know how to get around this?

 

2 REPLIES 2
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Moderator

Hi jamesbcoley,

 

Is your NBN service has ever work?

It is possible that NBN still on incomplete status. Even if your internet service are on.

Please advice

 

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Level 1a
Hi,

Yes I believe everything is working. We’ve had it all working since the day of installation.