Installation Complete

[jamesbcoley]

Hi,

My NBN was installed about 3 weeks ago but the installation status still says 'Installation still in progress'.

How do I change this? I'm trying to upgrade my plan but because of this delay I can't. I've tried calling but due to COVID, can't get onto anybody.

Anyone know how to get around this?

[luisc]

Hi jamesbcoley,

Is your NBN service has ever work?

It is possible that NBN still on incomplete status. Even if your internet service are on.

Please advice

[jamesbcoley]

Hi,

Yes I believe everything is working. We’ve had it all working since the day of installation.