Moving Home

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Level 1

I am moving home. The online form does not include a date. I have tried unsuccessfully for three days to have it confirmed that my nbn installation will not be carried until my move date of Friday 8 May 2020.

I have been cut off from over 5 phone calls and then contacted on a phone line that has intereference and I can not even hear the caller.

I spoke to a technician who advised thay had logged my nbn installation date on the system however no one has called to confirm or emailed me. I keep on getting messages to advise the new installation has occurred.

I am concerned that my current nbn will be turned off. I have three children I need to home school and I need my current connection to be maintained.

 

2 REPLIES 2
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, old service address, new service address and mobile number so i can send request for you.

regards

JayeshP9

Highlighted
Moderator

Hi eveyouman,

I have checked in our system and noted that your request is already forwarded to appropiate team member.

Regards

JayeshP9.