Moving home

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Level 2

Hi,

I recently moved to new place and as I checked NBN is available there. I had FTTB at my old place and need to reconnect my internet at new place in earliest.

I couldn't find anyone in relocation team to help me with that. I can't do that myself through my account as technollogy needs to be changed from FTTB to NBN. Please advise!

4 REPLIES 4
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can send request for you.

regards

JayeshP9

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Moderator

Hi zahrasheikh8,

I have sent your request to our moving team,for your reference Ticket # 59533782.

regards

JayeshP9.

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Level 2

Great, thank you so much.

How can I follow up with them or track my request?

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Level 2

Hi Jayesh,

Would you please let me know how can I get update from TPG for internet reinstalattion after moving? 

You helped me yesterday and raised a Ticket # 59533782. But no one contact me , I don't know what is the procedure? 

 

Really appreciate your support as we work from home and really need Internet at our new place.

 

Regards