My Internet not working

[Ahra_G]

Hi @amedelkezine,

For service connection issues, we recommend our customers to check the following: 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection

If the issue persists, please send your Customer ID or username via private message in order for us to check the status of your service. 

Regards,

Ahra_G

[Anonymous]

Hey @amedelkezine,

Just checking are you still having issues with the connection? If so, please send us a Private Message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

Regards,