My NBN Installation

Highlighted
Level 1a

I have received an email from Marjorie at the TPG Helpdesk with information regarding setting up my service. I don’t know how many times I have to say this, but I DO NOT HAVE A ROUTER or PHYSICAL LANDLINE PHONE!!!! I have explained this right from setting up my service and to several other people several times!!!

2 REPLIES 2
Highlighted
Moderator

Hi @karenparker17 

 

Wow that was pretty quick for NBN to process your order.

 

Your modem/router has been shipped today. Normally it will take 2-3 business days to arrive. When your equipment arrives, then plug it in and your service should be active.

 

Also you don't need to keep creating new forum threads you can just reply in a thread.

 

Regards,

Karl

Highlighted
Moderator

Hi @karenparker17 

 

Can you have a good look around for a socket(s) that looks like this in your home?

 

610 socket.jpgRJ11 socket.jpg

 

Regards,

Karl