Network boundary point

[SamanthaPeirson]

Ive just got a text message asking whether I have access to a network boundary point. I'm wandering what this is.
My phone line plug in place isn't connected to the building however I have a Telstra box outside the front door of my apartment. And I'm wandering whether this counts as access to a network boundary point

[David_M]

Hi @SamanthaPeirson 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @SamanthaPeirson 

You are getting NBN-FTTC.

Generally, the NBP is the 1st phone socket inside the premises.

I can see the notes and NBN said they incompleted this yesterday. Your install involved an NBN tech visit.

I will escalate this and someone will call to make another time for NBN to come out.

You will need to be home to allow NBN inside your building.

Regards,

David_M