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My NBN was installed on 11 Mar and still not activated from the back-end

Level 2

My NBN box is not activated from backend, and I have been on call for hours and did not get through to instalation team, chat does not work. and no return call!!! this sucks, kindly help.


This is one of the chats with your rep.


I ran test and found out that your devices are still in progress/pending for activation. To fix this, I'll go ahead and connect you to our Installation department for device activation. Thank you so much for your patience and assistance, Sufian. Stay connected as I transfer this chat to the team.

ok, last time someone transferred , there was no one on other side, I waited for hours
kindly ensure someone is available there

Yes, I already double checked and the department is online today.

ok thanks

Thank you. Have a great day! Stay safe. And I hope all people are like you - kind.

You too stay safe, I wish the same, thanks
have a nice day

Welcome to TPG Live Chat Support. My name is Akee
May I have your Customer ID or Username, so I can take a look at your account
kindly stay on chat as I have a call

14:38:19Before we proceed, for your security and privacy, can you please verify the following?
- Name of Account Holder as it appears on the TPG account
- Service Address
- Date of birth
Hi are you there?
Feel free to chat again should you need further assistance