My modem has red light flashing and clicking sounds since the storm last night

[Edwin23]

My modem has red light flashing and clicking sounds since the storm last night.

NBN connection checked and it is fine no outage.

Modem switched off for 5mins and on multiple times without help.

Reset buttons pressed too no use.

Tried to call the helpdesk I was told the wait is over 50mins

NEED HELP Please

[BasilDV]

Hi @Edwin23

Welcome to the Community!

I received your PM and tested the line.

Can confirm that there's no outage declared that affected your service and a possible fault within the line has caused this.

This has been raised to our Engineering team for further investigation and updates will be provided via SMS or phone call within 24 to 48 hours.

BasilDV

[Edwin23]

Thanks for the arrangement hopefully this will rectify the issue