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My nbn connection speed very very slow

Level 2

My nbn speed is very slow download is 9.7 MBPS upload 0.9 Mbps please do something about it thanks IMG_2404.PNG


Hi there Superabz ,



Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy


kind regards


Hi there Superabz,


I am sorry to hear that you are advising there is an issue with your NBN FTTC SL service.


I have had a look into you account and conducted various testing and everything looks to be within specification and testing good..


Im sorry to hear your Adsl service was 10times faster than your NBN.


Please bare in mind ADSL has a top speed of  24/1Mbps this speed only possibly achieved if one were actually sitting inside the exchange and connected direct to the port itself, ADSL speeds are determined by how far your premises is located from the exchange.


Your current NBN FTTC SL service plan speed is 12/1Mbps 


That said, the modem itself will be getting a sync rate of 12/1Mbps in the GUI (graphical user interface) and then will always encounter some sort of loss to transfer it to your devices. How much loss depends on what your connection type exists between your modem and your device, the most common is WIFI...

With a WIFI connection you will commonly get a normal loss of up to 2Mbps for a 12/1Mbps service. You can try reduce the loss possibly with a wired (ethernet conection) connection however some loss will always be present ..


Given your plan and your speedtest results i would advise you that it does appear to be testing within specification. If you do require faster speeds i would kindly recommend increasing your plan to the next step up and see how you go.


Also if you like to double check your connections both wired and WIFI and maximise your speeds please vist the useful links i will provide for you below.


To improve your WiFi connection, follow the steps in our TPG Community article at


For helpful tips on how to improve your internet speed, follow our guide at



I do hope that helps Smiley Happy


Kind regards