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My new equipment will not connect.

Level 1c

I've followed all the instructions and I still have no connection. I've swapped telephone cables, left it overnight and still nothing. The NCD is making a clicking noise like some sort of relay is switching. That repeats every 15 seconds or so. I don't have a full set of lights on either the NCD or the modem. 

1 REPLY 1
Moderator

Hi @Bigitchy,

 

Welcome to TPG Community!

 

Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link:How do I private message (PM) in the community