Hi @lacabec ,
Welcoem to the community!
I am sad to learn that you are having issues with the service. We did an article that you may find helpful, this will guide you a basic troubleshooting to fix the issue, please see the link below.
Troubleshooting No Dial Tone - TPG Home Phone/Voice Service .
If the issue still persists, please send me a private message with your account details (Username/Customer ID together with the address on file). Also include your best contact number and preferred time.
How do I private message (PM) in the community
Regards,
@lacabec wrote:
I have recently connected to NBN system. It seems my telephone land line is disconected. Because of that I can not call TPG and ask for help. Can you check what's happening with my land line. Do you need more details from me or you can find me in your system?
