MyAccount NBN configuration Settings not updated

[orionopen]

NBN installed and sort-of working however My Account NBN Configuration page has not been updated with our static IP or subnet address.

Anyone know how this is updated?

I suspect the lack of details is causing our subnet to be deleted from BGP tables.....

Any suggestions welcome

TPG support unable to respond in timely manner - even allowing for Covid-19

[luisc]

Hi

My records shows you have contacted our technical support already. It will update you as soon as it is solved.

59708674

Thanks