NBN box

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Level 1a
I am moving to a new house
The new address is
20 Raelene Terrace Springwood
There is no NBN box in my new address
Please call me on
0469791143
3 REPLIES 3
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Moderator

Hi @6241083 

  

Welcome to TPG Community,

 

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  

 

Regards,

Rajen

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Moderator

Hi @6241083 

    Looking at your account now 

Thanks 

Rajen 

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Moderator

Checked your new adress on NBN portal, there must be NBN NTD(Black ARRIS Box) in place. Please may I know when did you request relocation, and date requested for relocation to be processed?
I will recommend finding old tenants for NTD if this is impossible,
we have to arrange NBN tech visit.
Actually, NTD is property of NBN, Dedicated for the particular house only, even if they move, it will not work in any other places,

Thanks
Rajen