NBN Activation

Level 2

Hi I would like to know the status of my NBN activation. How long would it take for the service to be active?

Further will I be notified when it is active?




Hi @dinal93,


For new services, we recommend customers to check first if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


Feel free to search community for help or contact us and we'd be glad to assist you.