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NBN BOX LOOK OK BUT NO INTERNET

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Level 1a

I’ve got my NBN box and Wireless Router yesterday and followed the instructions, but didn’t get access to internet.
After reporting the problem to TPG support this morning, I’ve got a message in the afternoon saying that my NBN was ready to use, but still no internet. Boxes setup are done ok, I have 4 lights on the NBN box, but NO INTERNET.


Router logs give me this:
2016-01-01 10:37:28 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000037bc)]
2016-01-01 10:37:32 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000037bc)]
2016-01-01 10:37:42 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000037bc)]
2016-01-01 10:38:02 [3] PPP: ppp3 Timeout waiting for PADO packets
2016-01-01 10:38:02 [3] PPP: ppp3
2016-01-01 10:38:24 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000038d2)]
2016-01-01 10:38:28 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000038d2)]

Did anyone have seen this happening before?

1 REPLY 1
Moderator

Hi @leottk,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and it seems that you were able to contact our Service delivery team.

 

The test results are failing in which a TPG technician was requested to visit your site to assist us in connecting the service. Further updates will be given by them once available.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV