Get online support
I ordered NBN internet installation with TPG almost a month ago, and I have had so many issues.
I have finally received a modem, however no NBN box.
I have contacted NBN directly and two workers have told me that TPG have not even contacted NBN to organise an NBN box, NBN connection OR installation.
I have paid a set up fee and first month of internet ($189.95) and have waited a month, only to find that TPG have not even contacted NBN to organise the box and set up.
I need the internet to work from home, and am very frustrated by this. I have called TPG multiple times and every time am hung up on.
Welcome to TPG Community,
You can private message to me your customer ID, username, service address and mobile number so i can check status here.
regards
JayeshP9
Hi rees1993,
Thanks for providing details.
I have forwarded your query to our installation team so someone will contact you.
Regards
JayeshP9.