NBN BOX

[rees1993]

I ordered NBN internet installation with TPG almost a month ago, and I have had so many issues.

I have finally received a modem, however no NBN box.

I have contacted NBN directly and two workers have told me that TPG have not even contacted NBN to organise an NBN box, NBN connection OR installation. 

I have paid a set up fee and first month of internet ($189.95) and have waited a month, only to find that TPG have not even contacted NBN to organise the box and set up.

I need the internet to work from home, and am very frustrated by this. I have called TPG multiple times and every time am hung up on.

[JayeshP9]

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

[JayeshP9]

Hi rees1993,

Thanks for providing details.

I have forwarded your query to our installation team so someone will contact you.

Regards

JayeshP9.