NBN BOX

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Level 1c

I ordered NBN internet installation with TPG almost a month ago, and I have had so many issues.

I have finally received a modem, however no NBN box.

I have contacted NBN directly and two workers have told me that TPG have not even contacted NBN to organise an NBN box, NBN connection OR installation. 

 

I have paid a set up fee and first month of internet ($189.95) and have waited a month, only to find that TPG have not even contacted NBN to organise the box and set up.

 

I need the internet to work from home, and am very frustrated by this. I have called TPG multiple times and every time am hung up on.

2 REPLIES 2
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

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Moderator

Hi rees1993,

Thanks for providing details.

I have forwarded your query to our installation team so someone will contact you.

Regards

JayeshP9.