NBN Connection Device does not have power cable

[barbieberg]

Hey TPG Team,

I have recently received the TPG router and have an NBN box at my apartment. However, the NBN box is missing the power cable which means I currently cannot connect to the internet. 

Can you please advise what to do?

Thank,

Barbara

[BasilDV]

Hi @barbieberg

Welcome to the Community!

Since the power cable or adapter of the NBN NTD box is missing, then our NBN Provisioning team might need to order a replacement.

Please send me a PM with your TPG username or customer ID number along with your preferred time and best number to be contacted for further discussion.

BasilDV