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NBN Connection Device not arrived

Level 1a
Level 1a

My NBN installation is due for tomorrow, we have received the modem but no connection device. Please can you confirm it will be brought by the installer


Hi @bb,


Welcome to TPG Community!


Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community 


Thanks for your PM, @bb. We were unable to find the account using the details you have provided. How about the phone number, mobile number and email address linked to the account instead?


Please send it via PM.


Hi @bb, we've got the account now. As per checkin, your address is classified by NBN Co. as Service Class 32, which means that it's NBN Fibre to the Curb (FTTC) serviceable and a technician is required to install the NCD.


The installation has been booked for today and the technician will bring the NCD to install it.


Let us know should you have further queries. Thank you.