Thanks for your PM, @bb. We were unable to find the account using the details you have provided. How about the phone number, mobile number and email address linked to the account instead?
Please send it via PM.
Hi @bb, we've got the account now. As per checkin, your address is classified by NBN Co. as Service Class 32, which means that it's NBN Fibre to the Curb (FTTC) serviceable and a technician is required to install the NCD.
The installation has been booked for today and the technician will bring the NCD to install it.
Let us know should you have further queries. Thank you.