NBN Connection box

[keishiajames]

Hi we received our modem in the mail however we do not have a connection box. We have just moved to this apartment. Can you please assist? I work from home and need internet urgently.

[BasilDV]

Hi @keishiajames 

Welcome to the Community!

We were able to locate your account using your community details and checked your location ID.

Based on the NBN Co's database, your address is tagged as Service Class 24, which means the NBN NTD ARRIS box is already available.

If you are not able to see any NTD box, then will advise our NBN Provisioning team and a case manager will be in touch with you by tomorrow for further discussion.

BasilDV