I'm looking to follow up on my NBN installation. It's been 3 weeks since we've paid our bill in advance and in full with no updates. I understand that I might have to wait for installation but this is getting a bit too long.
I can't even get in contact with TPG!! Is it normal to be on hold for hours with no indication where you are on the queue and then being hung up on? The chat function does not work as well. I understand the TPG has a high volume of calls but this is very poor service. TPG called me back instantly when they wanted to sign me up but now I have to be on hold for hours just to get an update.