I have received the equipment but the installation status tells me it is still in progress. Am I meant to connect the equipment now as if I do I will loose the internet and phone when the service may not be available for some tiime or do I wait for notification from TPG that the service is active before I install the equipment?
Welcome to TPG Community!
We were able to locate your account using your community details and have seen that your NBN service is successfully installed and working.
Should you require further assistance, please let us know.