NBN Connection

Level 2
Hi, we have just purchased NBN FTTC, received the modem and have tried to connect. However the service will not configure. What should we do?

Welcome to the Community @JPitch10


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide


In this instance, we've lodged this with NBN Co and an NBN technician is booked to install and activate the service. Further updates will be given via SMS/Email or phone call by your case manager once available.