NBN Down in Sans Souci

Level 1
My NBN has been down since about 1:30pm Sunday afternoon. Web says no outages. Telephone support won’t answer after waiting 1 hr (twice) before cutting me off. Chat says bugger off we are answering other customers. What is going on??!!

NBN modem has 2nd light from the right continuing flashing red
1 REPLY 1
Moderator

Hi @LongtimeUser

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc

 

In your case, there's a hardware fault that affected your service and the attending technician restored the service by replacing faulty hardware.

 

BasilDV