NBN Frequent disconnection

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Level 1

Hi,

 

Over the last 6 weeks I have been working from home. However, during weekdays, particularly around 1.30pm onwards, there will be frequent disconnection. I am unable to work without the Internet. I have raised this issue for the 6th time on the app, and every single time it gets closed prematurely because there is no disconnection over the weekend. Please look into this.

2 REPLIES 2
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Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards

 

Highlighted
Moderator

Hi there,

 

Ill jump in and take a look for you now, wont be long Smiley Happy

 

Kind regards