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Received modem but no nbn connection device?

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Level 2

Hi there, 


I have been sent the modem but not the NCD to my new address

I have received this text message from TPG:

" TPG Important Reminder: Your NBN service is awaiting activation. You're required to connect your NBN modem. For instructions, visit link.tpg.com.au/EDKjOZ "

How can I activate with half the equipment?

Thanks, Leigh

6 REPLIES 6
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Moderator

Hi @penmanovic 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 2

Hi KarlB, thanks for the welcome. 

 

PM sent. Many thanks. L. 

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Moderator

Hi @penmanovic 

 

I have requested for our Provisioning Team to investigate and requested for someone to arrange an NBN_HFC NTD to be shipped out ASAP.

 

Regards,

Karl

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Level 2
Thanks Karl. I shall keep the community informed about my progress! L.
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Level 2
Great news. Contacted by phone yesterday. NBN technician to attend Saturday arvo. Hopefully be online again then!
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Moderator

Hi @penmanovic 

 

That is great news. Thanks for keeping us updated.

 

Regards,

Karl