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NBN HFC connection timeframe

Level 2

Hi, can someone please tell me how long it has taken you (those who has connection) to get connected to NBN HFC? I know the givne timeframe is 2 to 30 business days, but I'm just wanting to find out what is the average timeframe taken for other people.


Hi @donna0324,


Welcome to the community!

We did an article that you may find helpful,  this will guide you on how to track your NBN service installation. How to track your TPG service installation


Once the NBN service installation is complete you may proceed on setting up the equipment or the modem/router. You may check this guide.


New Connection Setup Help


In this particular case, we've seen that the service is installation is not yet complete, based on the latest update NBN Co. will send an NBN Technician to close the service installation.