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NBN Instalation : No Response from Relocation Team

Level 2

Hi Team,

I requested a relocation request to transfer my NBN to a location where ADSL2 is present. Upon searching the address in NBN website I discovered that NBN is available in the same plot# but its just that the specific apartment is not connected to NBN.


After 5 days, someone from customer case said that they need to raise a request with NBN to install NBN equipments.

Ever since then I have not recieved any update from the relocation team which is making my moving in very difficult. Atleast team can share a timeline of when teh instalation might happen.

Really appreciate in case someone responds. 

Username: chan4uuu


Hi chan4uuu


My records shows that your request has been received. We had contacted you about the next appointment day for the installation.