NBN Speed Issue

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Level 1

Dear TPG

 

I have had TPG NBN for a couple of years already and I have noticed a material deterioration in speed over the last two months. The average download speed now ranges between 150kbps to 2.30mbps which is quite unacceptable. I am barely able to conduct video calls without issues on lagging or loss of audio / video.

 

http://tpg.speedtestcustom.com/result/4599cf70-8f38-11ea-b9f7-f5e8c09773db

 

Can you please advice on what the issue is and whether there is anything I need to do on my end? I have restarted the router / modem multiple times and it has no effect.

1 REPLY 1
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter