NBN Speed Issue

[revolution80400]

Dear TPG

I have had TPG NBN for a couple of years already and I have noticed a material deterioration in speed over the last two months. The average download speed now ranges between 150kbps to 2.30mbps which is quite unacceptable. I am barely able to conduct video calls without issues on lagging or loss of audio / video.

http://tpg.speedtestcustom.com/result/4599cf70-8f38-11ea-b9f7-f5e8c09773db

Can you please advice on what the issue is and whether there is anything I need to do on my end? I have restarted the router / modem multiple times and it has no effect.

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter