NBN Install Fail

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Level 1

I have installed the NBN router into the wall as requested for account XXXXXXX

And it has NOT auto connected as you said it will

We now need a technician to visit our site and sort it out

Internet and Phone are offline and has been offline for 48h

1 REPLY 1
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Moderator

Hi @vsivis

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide

 

In your case, it's been identified that an NBN technician will need to visit your premises to finalise the installation/activation of your service. An email notification was sent with the confirmed appointment for the visit.

Our NBN provisioning team is monitoring the account and will provide you updates via SMS/Email or phone call once available.

 

BasilDV