NBN Installation Issue

[wzhang1955]

Hi there,

We have received NBN NCD and modem couple days ago. When we try to activation NCD after received sms for activation, the device cannot set up the connection, only power light is on. Second one just flashing, never solid. We also noticed that our existing adsl+ connection still alive which means can be used.

Can you help us to check? 

Cheers

[KarlB]

Hi @wzhang1955 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @wzhang1955 

Thanks for your PM. Your NBN order is still showing in progress. Can you please confirm your modem/router and NBN NCD is connected like the image below and powered on? NBN need to be able to detect your NBN NCD, please leave this connected and powered on.

Regards,

Karl

[wzhang1955]

Hi Karl, 

Thanks for the info. 

Yes the connection is correct and both NCD and router are on now. 

Cheers

[KarlB]

Hi @wzhang1955 

Thanks for confirming your setup. I have requested for our Provisioning Team to investigate and requested for someone to call you back ASAP with an update.

Regards,

Karl