TPG Community

Get online support

NBN Installation Not Working

Level 1a

Hi TPG, 


I have received a text saying that my NBN services awaiting activiation and prompts me to connect my NBN modem to activate. I have done this and followed the instructions to connect.


However, the internet light does on the modem doesn't light up and the NCD only lights up 2 of the 4 buttons.


I have tried connecting three times and still the same result. Any help would be greatly appreciated.



Level 9

It's probably the Power and Lan lights on. The 2nd and 3rd lights off indicate a problem with the external network.