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NBN Installation appointment

Level 2

Dear Sir/Madam,

 In the past two weeks I have been calling and emailing TPG regarding NBN installation appointment & scheduled time with no success. My work is reply on internet. Could you please advise me when the installation will happen so that I can have internet connection. It is urgent for us, please reply to me ASAP!


Qi Yu


Hi @6752253


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide


The installation appointment has been sent via Email and further updates will be given once available.