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NBN Installation taking 2 months??

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Level 1a
I registered and paid for a modem and the first month of my nbn plan on the 5/3/20. I am still waiting for this to be installed and my current plan with Telstra is about to be cut off. I am a uni student who also works from home so I require internet. I have only been able to get a hold of someone via Facebook and I have been told that it would be escalated to a provisioning team but I am yet to hear anything about the status of my nbn. I have spoken to a specialist who basically told me that it was NBN’s fault. They told me that I would receive and email or sms regarding my installation shortly and I am yet to receive anything. I really need the internet to be connecting for work and uni. Why is my installation taking so long? And if it continues to take this long, am I able to get a refund on my first month, $20 fee and modem?
4 REPLIES 4
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Moderator

Hi @Hoganbird7299,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @Hoganbird7299,

 

Your NBN order is still showing as held. I can see our Helpdesk team have been pushing NBN for an update, but have not been given any new update. I have requested for our Provisioning Team to investigate again, who will call you back with an update.

 

Regards,

Karl

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Level 1a
I was told last time that someone from the provisioning team would call me with an update weeks ago and never received any contact
Thank you for actually replying to me though
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Moderator

Hi @Hoganbird7299,

 

If you don't hear anything by tomorrow morning message me again, and I'll ask for another update.

 

Regards,

Karl