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NBN Installed. Yet still no connection

luke240z1971
Level 2

Finally after 6 weeks, the NBN boxes on the outside and the inside of the house have been installed by multiple technicians following civil works to locate the conduit.  The NTD box inside the house has green lights on both the power and optical indicators, but no light on the alarm indicator.  A TPG vr1600 modem is connected in wireless mode with tested ethernet cable to NTD box, but still no internet.  What's going on? 

1 REPLY 1
BasilDV
Moderator

Hi @luke240z1971

 

We'd like to check on the status of your NBN installation and provide updates if available.

 

Shoot me a PM with your TPG username or customer ID number.

 

BasilDV