NBN Migration mistake

Level 2

I had a scheduled migration from my old premise to new, the TPG rep put in the wrong address with NBN. When the NBN contractors called to verify the connection, they had to cancel because TPG put 8 instead of 18. 

I will be moving into the new poremise on Saturday, and now I wont have internet connectivity. I need this from a safety and health perspective during this coronavirus time, and also I need to work from home to pay the bills.

I have contacted your chat so many times, today Pam said that it was escalated and I would get immediately contacted via email, which didnt happen.

I have spent hours on chat "suppprt" trying to get the NBN address fixed. Half the time the agent closes the chat before responding. No emails are being responded to. 

Seriously, treat your customers better.

Can someone get back to me regarding this, I really dont know what else to do at this point.